Passive Fire Warehouse returns policy.
WHAT can be returned?
All our products are returnable so long as the are unused and packaging/seals have not been broken. A full refund will be credited to your account once we have received the item.
PLEASE NOTE: Any Made To Measure item, such as an ACCESS PANEL or FIRE DAMPER for example, are NON REFUNDABLE. No returns will be accepted for any MADE TO MEASURE ITEM.
WHEN do items need to be returned by?
Within 2 weeks from the purchase date. After 14 days a refund CAN NOT be provided.
WHERE do items need to be returned to?
Please call Passive Fire Warehouse to arrange a convenitent drop off location:- contact us
HOW do customers return items?
Products need to be returned (either by hand or posted) with the reciept, order number, customer contact and address details.
SHIPPING for returns?
Shipping and postal costs are Non-refundable.